Frequently Asked Questions
What is carbon offsetting?
Carbon offsetting allows individuals and businesses to reduce their environmental impact. By purchasing independently verified carbon offsets, customers support accredited environmental projects that either remove greenhouse gas emissions from the atmosphere (such as planting trees) or prevent future emissions (such as replacing a coal-fired power station with a wind farm). One unit of carbon offset represents one metric tonne of greenhouse gas emissions avoided or removed from the atmosphere.
Why do we only refer to carbon?
There are seven main greenhouse gases: carbon dioxide, methane, nitrous oxide, chlorofluorocarbon, hydrofluorocarbon, sulphur hexafluoride, and nitrogen trifluoride.
Each greenhouse gas has a different environmental impact which can be measured using the Global Warming Potential (GWP) metric. Based on their respective GWP, each greenhouse gas can be converted into carbon dioxide equivalent (CO2e) to determine their individual and combined contributions to global warming. Therefore, carbon offsetting is typically transacted in CO2e as a common unit.
How does carbon offsetting work for flights?
Emissions from each Scoot flight are calculated on a per-passenger basis. When you choose to make a voluntary contribution towards verified carbon offset projects for your flight, the equivalent number of carbon offsets generated from these projects will be retired by TEM
How are my flight emissions calculated?
The flight emissions are computed using TEM BlueHalo® technology. The BlueHalo® software uses the United Kingdom's Department for Environment, Food and Rural Affairs (DEFRA) international standards to convert greenhouse gas emissions associated with your flight such as aircraft type, distance travelled, and litres of fuel used, to tonnes of CO2e. The BlueHalo® calculations are continually updated as best practice international standards for greenhouse gas calculations evolve.
I am connecting to/from another airline. Can I offset my carbon footprint from a partner airline’s flight via SIA’s Voluntary Carbon Offset Programme?
The SIA Group voluntary carbon offset programme is available for SIA and Scoot operated flights only.
Is the carbon footprint different for different cabin classes?
Yes. The seats in each cabin class take up different amounts of space and weight on the aircraft. As different cabin classes have varying impacts, we have factored this into our calculations in accordance with international standards.
How do you know that the offset is really happening?
Scoot supports carbon offset projects that are verified in accordance with international standards by independent third-party auditors under the Verified Carbon Standard Program and the Gold Standard.
These standards ensure that each project delivers real, measurable emissions reductions, which would not have occurred in a business-as-usual scenario. Each project is issued carbon offsets, and each offset holds a unique serial number for traceability to prevent double accounting in the market. For instance, if the project demonstrated a reduction of 1,000 tonnes of emissions, they would be issued with 1,000 verified carbon offsets.
Supported projects are also compliant or finalising compliance with strict criteria under the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA), which is governed by the International Civil Aviation Organization (ICAO).
Carbon offsets purchased by customers are retired by TEM in the respective carbon registries where the projects are verified. This ensures that the offsets cannot be traded again.
Which offset projects does my contribution support? Why can’t I choose my own carbon offset project to direct my contribution towards?
Scoot supports a portfolio of accredited projects, which brings environmental and socio-economic benefits to local communities in Asia. These projects include:
- Forest Restoration Initiatives in Indonesia: These projects capture and store carbon in trees, preserve habitats for native wildlife, and support local villagers through employment and training opportunities.
- Solar Energy Projects in India: these projects generate clean renewable electricity for power, which would otherwise have been supplied by a fossil-fuel fired power plant. They also create jobs, and strengthen rural electrification coverage.
- Distribution of Efficient, Clean burning Cookstoves in Nepal: These cookstoves significantly reduce the amount of smoke produced during cooking, lowering associated health risks, particularly for women and children who are responsible for meal preparation.
Learn more about the projects we support here.
Do I get a refund if I cancel my booking?
Purchasing a carbon offset is a voluntary contribution to a verified carbon offset project. Therefore, if a customer pays for an offset but does not travel, no refund will be provided.
Can I offset my flight when I book my flight?
Currently, the SIA Group Voluntary Carbon Offsetting Programme is hosted outside the booking flow on dedicated microsites for individual travellers, corporates, and cargo customers. Individual travellers who wish to participate in carbon offsetting can do so via our dedicated microsite here.
Does Scoot profit from this programme?
No. Scoot does not profit from the sale of carbon offsets purchased under the carbon offset programme. All voluntary contributions made by customers are directly channelled to TEM to source verified carbon offsets from projects worldwide. This includes administration fees paid to TEM to carry out due diligence in sourcing and supplying carbon offsets, as well as managing the offset retirement process and all carbon accounting.
What else is Scoot doing to reduce its environmental impact?
The SIA Group believes that a sustainable aviation industry helps to ensure that future generations continue to benefit from the global connectivity, economic prosperity, and people links that air travel enable.
We are firmly committed to find new and innovative ways to reduce our environmental impact and support communities we serve, while enhancing our customers’ journey with us.
Learn more about our sustainability initiatives here.
Can I offset my company’s flight emissions?
Since December 2021, the SIA Group’s Carbon Offset Programme for businesses has been made available for SIA’s corporate customers. They may calculate and offset the carbon emissions emitted from their companies’ business travel via this website .
From 23 April 2023, corporate customers can also pay for carbon offsets using their HighFlyer points. Corporate customers who are keen to find out more can reach out to their account managers.
Does SIA participate in CORSIA?
Developed by the International Civil Aviation Organization (ICAO) in 2016, the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA) is a carbon reduction and carbon offset programme to lower carbon emissions for international flights and reduce aviation’s impact on climate change.
t is the first global market-based measure developed for the aviation sector to offset residual carbon emissions that cannot be directly reduced through technological and operational improvements, as well as alternative low-carbon fuels, in order to meet ICAO’s aspirational goal of carbon neutral growth from 2020. ICAO sets strict criteria for which carbon offset project development programmes are eligible for compliance under CORSIA.
CORSIA continues to play an important and complementary role in helping the hard-to-abate aviation industry decarbonise, whilst taking into consideration the challenges and limitations in adoption of low-carbon fuels and aircraft technologies today.
The SIA Group has voluntarily participated in it since 2019, ahead of the mandatory implementation for all airlines from 2027.
Why does Scoot offer voluntary offsetting when it complies with CORSIA?
While Scoot supports and complies with longer-term international obligations under CORSIA to reduce emissions from international aviation, we believe that every act counts and every one plays a part.
We aim to enable our customers to learn more about their carbon footprint from air travel or cargo, and have the option to make voluntary contributions towards verified carbon offset projects that bring about environmental and socio-economic benefits to local communities in Asia.
Is my contribution helping SIA reach its CORSIA obligations?
No. SIA manages all compliance requirements under CORSIA at our own cost.
Who is TEM?
TEM, is an Australia-registered carbon offset service provider that supports the SIA Group Voluntary Carbon Offset Programme through its BlueHalo® digital platform which allows instant calculation of customers’ flight emissions and the offset of those emissions via the https://carbonoffset.flyscoot.com/.
For technical support on carbon offsetting on this portal, please contact us here.